Frequently Asked Questions

Our team are available on the phone from 8am – 6.30pm during the week and from 8am – 6.30pm at weekends.

We provide a high-grade padlock under a protective shroud which meets our insurers requirements. If you wish to use your own padlock as well you can put two additional 8mm hooped padlocks on the right hand door.

Most of our sites are open 24 hours a day, 7 days a week. You are free to come and go to pick things up and add things to your Loc-Box at any time. A few of our sites (Corby & Creaton) do close overnight. Please see the individual site pages for details.

Yes – you can drive right up alongside all of our Loc-Boxes with a Luton Van or similar. If you have a larger vehicle please call our team and let us know and we will try and get you a Loc-Box with suitable access. Please note we do not allow HGV’s on any of our sites.

Yes, all of our Loc-Boxes are at ground level, so you pull right alongside with a Luton Van or similar.

Our sites are laid out for a Luton Van or similar. If you have a larger vehicle please call our team and let us know and we will try and get you a Loc-Box with suitable access. Please note we do not allow HGV’s on any of our sites.

Yes, as long as they have your key fob and padlock key they will be able to access your Loc-Box.

Yes – just book in now at www.loc-box.co.uk/book and you can have access in ten minutes.

We send out instructions to all of our customers but if you have any concerns please watch this short video.
How to open your Loc-Box:

We send out instructions to all of our customers but if you have any concerns please watch this short video.

How to close your Loc-Box:

Sorry we don’t allow vehicles to be left unattended on any of our sites.

Sorry, our Loc-Boxes are for storage only.

Of course – as long as we have a Loc-Box available you can come down to visit any of our sites from 8am – 6.30pm, 7 days a week. Book a viewing here.

As long as we haven’t promised it to someone else – come and book a viewing of our site or give our team a call to see what we have available.

Yes – all of our sites are open every day of the year. Most are open 24/7 (please note Corby and Creaton do close overnight).

Yes, we offer 24/7 access at most of our sites free of charge (please note Corby and Creaton close overnight).

No – we offer 24/7 access free of charge to call customers (NB Corby and Creaton close overnight).

It’s your Loc-Box to come and go as you please. All our customers have their own key fob linked back to them and a padlock key for their individual Loc-Box. If you wish others to access your Loc-Box just lend them your keys and let us know.

Of course, you can come and go to pick things up and drop them off at any time.

Occasionally key fobs do go faulty or need to be reset – please call our team and we should be able to get you access again straightaway. Please note that, unless we agree otherwise, you will be unable to access your Loc-Box until your account is up to date.

We’re sorry that you are having a problem – our experienced team will be able to try and talk you through the process but it’s often easier to watch our tutorial.

We’re sorry that you are having a problem – our experienced team will be able to try and talk you through the process but it’s often easier to watch our tutorial.

Reserving a Loc-Box is free you can do this over the phone by calling us on 01604 505050 or visiting https://www.loc-box.co.uk/reserve-a-loc-box/.  Once we’ve received a reservation we will try and ensure that the storage unit is kept available for you on our site.  Please note only when payment is made is the booking confirmed and we reserve the right to offer you a unit at an alternative site.

Once you have booked you will be sent an email with all the information you require. Your keys will be ready and waiting for you just outside our site gate in a key safe – these will be activated remotely ready for you to collect them. Please take them home with you.

We provide a high-grade padlock under a protective shroud which meets our insurers requirements. If you wish to use your own padlock as well you can put two additional 8mm hooped padlocks on the right hand door.

Of course – just give our team a call. Please note there is a small additional charge for this and it can take up to ten working days.

Let us know straightaway and we can cancel your key fob and also help you secure your unit. We recommend that we change the padlock to ensure your Loc-Box is kept safe.

Sorry we do not offer a key holding service. Please note that the key safes will be needed for future customers, so we ask that you do not leave your keys on site.

Occasionally key fobs do go faulty or need to be reset – please call our team and we should be able to get you access again straightaway. Please note that unless we agree otherwise you will be unable to access your Loc-Box until your account is up to date

The nature of our sites means that we are likely to be safer than manned warehouses with shared lifts etc, but we still recommend customers act with caution and follow the latest Government Guidance.

We know that essential workers use our sites who need 24/7 access to their Loc-Boxes. Our business model has allowed us to continue to operate smoothly 24/7 during previous lockdowns and we are confident to be able to continue to do this. However, customers are reminded to follow the latest Government Guidance on this.

We recommend that all our customers follow the latest Government Guidance. We are asking anyone who comes to our Head Office at Creaton to wear one.

Yes – all of our Loc-Boxes measure 150sqft which is about the size of a long thin garage. Externally they are 20ft x 8ft (6m x 2.4m).

All of our Loc-Boxes measure 150sqft which is about the size of a long thin garage. Externally they are 20ft x 8ft (6m x 2.4m). On industry standard figures this will the contents of an average 3-4-bedroom house.

We do not have any smaller units.

All of our Loc-Boxes measure 150sqft (13.9sqm) internally. Externally they are 20 ft (6.06 m) long, 8 ft (2.43 m) wide and 8.5 ft (2.59 m) high. In total they offer 1,172 cubic feet (33.2 cubic metres).

On industry standard figures this will fit the contents of an average 3-4-bedroom house.

We do not have any smaller units.

On industry standard figures each Loc-Box will fit the contents of an average 3-4-bedroom house. Our Loc-Boxes all have 150sqft of floor space and a total volume of over 1,170 cubic feet (33.2 cubic metres).

Yes of course. Please just book in online or to save you setting up your account details again just give our team a call.

If we have two next to each other you can but please be aware that our sites often run very full. Please give our team a call and we can let you know where the nearest available Loc-Box is.

Sorry we do not provide power in any of our Loc-Boxes.

Yes of course. Our Loc-Boxes are very similar to shipping containers which sit on the open decks of ships exposed to all the elements bringing in clothing and electronic goods into the UK – the doors are all sealed with double rubber seals to keep everything absolutely watertight. The only way water can get into the unit is through the doors which is why we ask all customers to make sure they do not bring water into the unit.

All of our Loc-Boxes are made of thick steel and are almost like a giant metal safe. We provide each unit with a high-grade metal padlock that sits underneath a protective shroud for additional security.

Our Loc-Boxes are also covered by remote monitored CCTV.

Whilst we provide a high-grade padlock you are welcome to also use your own padlock. Each Loc-Box can accommodate an 8mm hooped padlock.

No, our Loc-Boxes do not have shelves but offer a clear, regular floor area. If you want to install shelving we recommend you utilise the eye hooks in the corner of the unit to secure them.

All our Loc-Boxes have several vents to allow air to very gently circulate

We do not provide power or lighting in any of our Loc-Boxes. The sites are however fully lit from dusk until dawn.

No – we do not record inside your Loc-Box

All of our Loc-Boxes are at ground level but have a small (approx. 6 inch) lip to get into the unit.

Sorry, the Loc-Boxes are for storage only.

As long as we have them available this is not a problem – just give our team a call.

All of our sites* are in secure compounds with key fob access through electric gates so we can monitor who is coming and going. The sites are fully lit from dusk until dawn and the CCTV can be monitored remotely.

*Creaton is a slightly different set layout, here we are on a rural industrial park with an employee living on site.

All of our Loc-Boxes are made of thick steel and are almost like a giant metal safe. We provide each unit with a high-grade metal padlock that sits underneath a protective shroud for additional security.

Our Loc-Boxes are also covered by remote monitored CCTV.

As a business we want to know that in the unlikely event of a fire breaking out on site, or a similar unexpected event, all of our customers could be put right. As a business this is not something we are comfortable underwriting ourselves and so ask our customers to make sure everything they store with us is fully insured.

Let us know straightaway and we can cancel your key fob and also help you secure your unit. We recommend that we change the padlock to ensure your Loc-Box is kept safe.

Yes, all of our sites are covered by remote monitored CCTV.

No – we do not record inside your Loc-Box.

In order to keep our costs down we do not man our sites full time so it is unlikely that a member of the team will be there to meet you. We are though available on the phone from 8am – 6.30pm 7 days a week and offer 24/7 out of hours emergency support should you need us.

All of our sites* are in secure compounds with key fob access through electric gates so we can monitor who is coming and going. The sites are fully lit from dusk until dawn and the CCTV can be monitored remotely.

As long as we have them available this is not a problem – just give our team a call

Sorry, as our sites are not fully manned we cannot accept deliveries.

As a business we want to know that in the unlikely event of a fire breaking out on site, or a similar unexpected event, all of our customers could be put right. As a business this is not something we are comfortable underwriting ourselves and so ask our customers to make sure everything they store with us is fully insured.

We must make sure that everything that is stored across all our sites is fully insured. We have a bespoke insurance policy that is available to all our customers. If you have your own insurance that is not a problem please just show us a valid copy of it.

Yes we do accept customer’s own insurance but as we are not familiar with their policy we cannot recommend using it. If you have your own policy, it must state that your goods are insured at our address and we must see a copy prior to you moving in.

The insurance covers all normal risks. A copy of the key information setting out what is and is not covered by the insurance policy can be found here.

You can still store with us but our insurers need more information on what you are storing. Please give our team a call.

Whilst you may find this useful for yourself, as long as the total replacement value on a new for old basis does not exceed £25,000 an inventory is not necessary for insurance purposes.

Most of sites are open 24/7 and you are free to come and go as you please. Please note both Corby & Creaton close overnight. Have a look at the individual site pages for details. We do not charge extra for 24/7 access.

No, where we have 24/7 access available this is included in our prices.

Most of our sites run 24/7 so you can pick up your keys and move in anytime they are open. Our site opening hours can be found on the individual site pages.

Our Team are available from 8am – 6.30pm 7 days a week. Outside of these hours we offer emergency site support please ring any of our phone numbers for the out of hours emergency contact.

Please note we only accept electronic payments. We do not accept cash or cheques.

For our pay as you store customers we collect the 1st calendar month by card when you book in and then we collect monthly in advance by direct debit going forward.

For our 6 and 12 month customers we collect the first 6 or 12 months by card and then you will be give the option of moving to a monthly direct debit or renewing for a further 6 or 12 months at the end of this period.

For our pay as you store customers we take the first month by card when you book in and then monthly by direct debit thereafter. A full break down of all direct debits will included in your booking in email. Our 6 & 12 monthly customers pay the full 6 or 12 months by card on booking.

Sorry we do not accept cash or cheques.

Yes – please call our team. Please note that as we don’t take a deposit we always bill monthly in advance.

As we don’t take a deposit we always bill a full calendar month (rather than 4 weekly) in advance. On our pay as you store package we will refund customers for any days they have paid for and not used (please note this is from when your Loc-Box is empty and your keys are returned).

If you are on our pay as you store package and have paid for days you have not used we will refund these to you.

Please note this is subject to our 14 day minimum stay, your Loc-Box being left clean and tidy and your keys being returned.

Your refund will take no longer than 10 working days. You will be sent a text message and email confirming this.

Your refund will be sent directly into the account your direct debit was set up from. We will send you an email and a text confirming this.

Of course – if you choose to donate it to one of our chosen local charities and we will match your donation!

No sorry, we give a discount for customers who pay for and commit to 6 months or more upfront. We only recommend you take these packages if you definitely need storage for the full time period. If you need more flexibility, we recommend you go on our rolling pay as you store tariff.

Yes, please talk to our team. Please note that even if someone else is paying they won’t automatically be allowed access to your Loc-Box and you remain responsible for adhering to our storage agreement.

We know that at times things can be difficult and the most important thing is that you talk to our team. Please give us a call to discuss the options available to you – we will try to work with you.

Sorry – if your account is in arrears you will not be able to access your Loc-Box.

We take a card payment to cover your first payment (1 month for our pay as you store customers or 6/12 months for others) and then collect monthly by direct debit after this.

Yes, please contact us. Please note these can occasionally get sent to customer’s spam boxes so please check there.

Yes – our VAT number is 826 0762 30

No – we do not take a deposit but we do always bill in advance.

On our pay as your store package you pay for your first month. Please note that your Loc-Box is not secured until we have received payment.

As we do not take a deposit we charge monthly in advance

When a direct debit fails we incur costs – these costs are passed on to you.

We believe it is important for us to know who our customers are – this is in line with best practice within the industry and also to help us comply with Anti Terrorism and Money Laundering Regulations.

Either a Driving Licence, Passport or National ID Card.

We carry out the photo ID check remotely by using software which matches your photograph in your ID to a selfie.

Please give our team a call and we can try and talk you through the other options available.

Sorry we have to ID check all of our customers.

If you are on our pay as you store package and have paid for days you have not used we will refund these to you.

Please note this is subject to our 14 day minimum stay, your Loc-Box being left clean and tidy and your keys being returned.

Your refund will take no longer than 10 working days. You will be sent a text message and email confirming this.

Your refund will be sent directly into the account your direct debit was set up from. We will send you an email and a text confirming this.

As long as you like. We offer discounts to customers who commit to and pay for 6 months or more upfront.

We have a minimum stay of 14 days and you will be charged for this even if you stay for less.

No sorry, we give a discount for customers who pay for and commit to 6 months or more upfront. We only recommend you take these packages if you definitely need storage for the full time period. If you need more flexibility we recommend you go on our rolling pay as you store tariff.

If you would like to renew your storage you can either renew for a further 6 or 12 months or move to or pay as you store package.

In order to book a Loc-Box either give us a call or take advantage of our special offers and click here. You will need to have the following information to hand:
• Contact details –Your name, email & postal address & mobile number and those of a friend or family member we can use for an emergency contact
• ID – Either a driving Licence or a passport or a national ID Card
• Payment – a debit/credit card and you bank details for the direct debit

In order to book a Loc-Box either give us a call or take advantage of our online special offers and click the quote and book tab.

We’re sorry to hear that – please give our team a call between 8am and 6.30pm and we can try and complete your booking over the phone.

If you have booked for today you will be sent an email confirming your Loc-Box and details on how to collect your keys within 15 minutes.

Please note both Corby & Creaton sites close overnight. Please see the individual site pages for details.

You can book a Loc-Box up to 1 calendar month in advance. Once we take a booking we will guarantee we will have a Loc-Box ready and waiting for you for the day you have booked it for.

We do not routinely contact customer’s emergency contact and only get in touch with them in case of a site emergency or if we are unable to get in touch with them any other way.

Yes, please just give our team a call or email us at team@loc-box.co.uk

Sorry we do not reserve Loc-Boxes but operate on a first come first served basis. Once you book a Loc-Box we will guarantee you availability on the day.

Sorry we don’t have any space available for you at the moment. If you let our team know by giving us a call or emailing us at team@loc-box.co.uk we will be in touch as soon as we have space available, alternatively we may have space at one of our neighbouring sites.

Of course – please give our team a call.

On our pay as you store package you just need to pay for the 1st months storage

As we don’t take a deposit we always charge in advance. On our pay as you store package if you pay for days you do not use we will refund these to you on a pro rata basis.

Yes – just email us at team@loc-box.co.uk with your new details and we will get them updated.

We do not routinely contact customer’s emergency contact and only get in touch with them in case of a site emergency or if we are unable to get in touch with them any other way.

Yes, please just give our team a call or email us at team@loc-box.co.uk

Just give our team a call on any of the local site numbers or ring our head office on 01604 505050 between 8am and 6.30pm 7 days a week or email us at team@loc-box.co.uk

If you call us out of hours you will be given the contact number to ring for out of hours site emergencies.

As long as we have one available that is not a problem. Please give our team a call on 01604 505050.

As long as we have a Loc-Box available that is not a problem. Please give our team a call on 01604 505050.

Yes we can help you with this but we will need to speak to and carry out an ID check on whoever is taking over the Loc-Box going forward as well as arrange for a handover of keys.

Sorry – all of our Loc-Boxes are the same size.

Almost anything! Most of our customers store household contents including furniture, clothing, appliances, sofas etc. Some of our customers use it for storing surplus business materials, tools and others use it for document archiving etc.

Whilst we do occasionally store vehicles it is not something we specialise in. It is important to speak to our team as the majority of our Loc-Boxes will not be suitable for vehicle storage.

Please note whilst it is maybe possible to drive into a Loc-Box the width of many vehicles means it can be too tight to sensibly open the door to leave the vehicle.

Under no circumstances are customer allowed to run or work on their vehicles in the units or on site.

Please note we do not allow motorbikes, quad bikes, Go Karts or similar to be stored at any of our sites.

Sorry we do not store caravans. The Caravan Club keep a list of approved sites and we recommend you look at their website for details.

Sorry we do not allow motorbikes, quad bikes, go karts or similar to be stored at any of our sites.

Yes we ask our customer not to store the following:
• Anything damp or dirty, particularly anything likely to leak oil or damage the unit
• Anything flammable or explosive
• Any animal or plant
• Most Motorbikes, Quad Bikes, Go Karts or similar
• We have limitations on our insurance on storing cash, precious items and metals, tobacco, alcohol, works of art etc – please see (link to insurance key terms) for details. Please note that you must contact us to itemise the contents of your Loc-Box if it exceeds £25,000.

Your keys and key fobs will be in a key safe at our site entrance. You will be sent details along with an instructional video of how to collect these once you have booked in. Once you have collected them please take your keys home.

You can move in whenever our sites are open – for most sites this is 24/7 (please note both Creaton and Corby close overnight). You will be sent an instructional video of what to do when you get to our site and it is important that you watch this. Please note our head office support team are available from 8am – 6.30pm, 7 days a week.

We provide a high-grade padlock under a protective shroud which meets our insurers requirements. If you wish to use your own padlock as well you can put two additional 8mm hooped padlocks on the right hand door.

Yes of course just email us at team@loc-box.co.uk or give our team and call and we can send you over details of removal teams which other customers have recommended to us.

As most of our sites are open 24/7 we do not normally man them. We do though offer comprehensive telephone support from 8am – 6.30pm 7 days a week.

Sorry we do not sell boxes or packaging materials.

As we don’t take a deposit we always charge in advance. On our pay as you store package if you pay for days you do not use we will refund these to you on a pro rata basis.

No – we do not take a deposit but we do always bill in advance.

Just let our team know by emailing us at team@loc-box.co.uk and we will send you instructions of what to do with your keys etc.

We ask for 14 days notice, please let our team know by emailing us at team@loc-box.co.uk and we will send you instructions of what to do with your keys etc.

If you are on our pay as you store package and have paid for days you have not used we will refund these to you.

Please note this is subject to our 14 day minimum stay, your Loc-Box being left clean and tidy and your keys being returned.

Your refund will take no longer than 10 working days. You will be sent a text message and email confirming this.

Your refund will be sent directly into the account your direct debit was set up from. We will send you an email and a text confirming this.

Of course – if you choose to donate it to one of our chosen local charities, we will match your donation!

No sorry, we give a discount for customers who pay for and commit to 6 months or more upfront. We only recommend you take these packages if you definitely need storage for the full time period. If you need more flexibility we recommend you go on our rolling pay as you store tariff.

Our prices vary from site to site and on which package you choose but you can get a quote by visiting www.loc-box.co.uk/book

We do not take a deposit but we do always take payment in advance. On our pay as you store package we refund you any days you have paid for and not used on a pro rata basis.

Yes – we do offer discounts for customers who pay for and commit to six months or more upfront. Our rates can be found by visiting www.loc-box.co.uk/book. If you wish to pay for and commit to longer than 12 months upfront, then please give our team a call.

We offer the first month half price to all new customers currently working in the NHS, Police, Fire Brigade or British Military – NB not available in conjunction with any other offer. Please note we offer further discounts for registered charities and sports clubs based near our sites.

Yes – we will give you £20 off your next storage bill. Please make sure you let our team know.

Each site has an appointed local charity or cause we look to support. If you would like to be considered please let us know. From time to time we do look to sponsor charities or local sports teams as well. If you are interested in talking to us about this, or your charity requires some storage space, please email us at charities@loc-box.co.uk and a member of our team will get back to you.

We sponsor several local charities and community groups. Have a look at our charities page for details.

Yes, we do – have a look at our Charities page for details.

Of course – if you choose to donate it to one of our chosen local charities we will match your donation!

Our privacy policy is available here.

We do not give out our customer’s information or details to anyone who has not been specifically authorised by the account holder, the exception to this is that we do provide information to the Police, Trading Standards, HMRC & other law enforcement bodies when requested.

Of course, just email us at team@loc-box.co.uk

Yes – have a look at our privacy policy here.

Loc-Box Self Storage Ltd is privately owned and run by the Matts Family.

Search for your nearest Loc-Box here

Just give our team a call between 8am and 6.30pm 7 days a week or email us at team@loc-box.co.uk

We always want to hear from our customers – either give us a call or email us at team@loc-box.co.uk and a member of our management team will pick it up.

You can reserve a Loc-Box for free by giving us a call on 01604 505050 or by visiting https://www.loc-box.co.uk/reserve-a-loc-box/.  please note only when payment is made is the booking confirmed and we reserve the right to offer you a unit at an alternative site.

You can book a free site tour and select a Loc-Box by giving our helpful storage team a call on 01604 505050 or visit https://www.loc-box.co.uk/book-a-viewing/

You can book a site tour and select a Loc-Box seven days a week between 8am and 6pm

As a general rule our sites are not physically manned.  We will open up the site and open the gates remotely and guide you through a site tour and take you to a Loc-Box over the phone.  As long as we have availability our team will invite you to select a unit and look inside.

Please bring your mobile phone so you can call our team when you arrive at the site.  If you wanted to collect the keys you can do this as long as you have your payment details and ID (driving licence or passport).